Manage Zoho Desk tickets, comments, threads, and contacts
Zoho Desk is a Sim integration in the Support category. Sim is the AI workspace where teams build and deploy AI agents. Sim's Zoho Desk integration provides 10 tools and 1 trigger that AI agents can use inside Sim's visual workflow builder. Zoho Desk connects with one-click OAuth. Free to start at sim.ai.
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Read and update Zoho Desk tickets, manage comments and threads, look up contacts, and download attachments. Can also trigger workflows from Zoho Desk webhook events.
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Open your workspace, drag a Zoho Desk block onto the workflow builder, and connect your account with one-click OAuth.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Zoho Desk automation is live.
Add a Zoho Desk trigger to a Sim agent and it starts a run whenever one of these Zoho Desk events occurs.
Trigger a workflow when a Zoho Desk event occurs (ticket, comment, thread, contact, agent, task, or article changes).
Ready-to-use templates featuring Zoho Desk. Click any to build it instantly.
10 Zoho Desk tools available to Sim agents.
List tickets from a Zoho Desk organization with optional filters. Returns a list projection: description, resolution, statusType and classification are only available from Get Ticket.
Retrieve a single Zoho Desk ticket by ID.
Update fields on an existing Zoho Desk ticket.
List comments on a Zoho Desk ticket.
Add a comment to a Zoho Desk ticket.
List conversation threads on a Zoho Desk ticket, newest first (Zoho sorts by sendDateTime descending by default). Returns a list projection: message bodies (content, summary, to/cc/bcc) come back only from Get Thread.
Retrieve the full content of a single Zoho Desk ticket thread.
Retrieve a Zoho Desk contact by ID.
Download a Zoho Desk ticket attachment (from its href) as a file.
List the Zoho Desk organizations (portals) the connected account can access.
Sim's Zoho Desk integration adds 10 tools and 1 trigger to the AI agents you build in Sim's visual workflow builder. Manage Zoho Desk tickets, comments, threads, and contacts.
