Manage support tickets, users, and organizations in Zendesk
Zendesk is a Sim integration in the Support category. Sim is the AI workspace where teams build and deploy AI agents. Sim's Zendesk integration provides 26 tools and 5 triggers that AI agents can use inside Sim's visual workflow builder. Zendesk connects with an API key. Free to start at sim.ai.
Last updated
Integrate Zendesk into the workflow. Can get tickets, get ticket, create ticket, create tickets bulk, update ticket, update tickets bulk, delete ticket, merge tickets, get users, get user, get current user, search users, create user, create users bulk, update user, update users bulk, delete user, get organizations, get organization, autocomplete organizations, create organization, create organizations bulk, update organization, delete organization, search, search count.
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Open your workspace, drag a Zendesk block onto the workflow builder, and paste in your Zendesk API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Zendesk automation is live.
Add a Zendesk trigger to a Sim agent and it starts a run whenever one of these Zendesk events occurs.
Trigger workflow when a new ticket is created in Zendesk
Trigger workflow when a ticket status changes in Zendesk
Trigger workflow when a comment is added to a Zendesk ticket
Trigger workflow when a ticket priority changes in Zendesk
Trigger workflow from any Zendesk ticket event
Ready-to-use templates featuring Zendesk. Click any to build it instantly.
26 Zendesk tools available to Sim agents.
Retrieve a list of tickets from Zendesk with optional filtering
Get a single ticket by ID from Zendesk
Create a new ticket in Zendesk with support for custom fields
Create multiple tickets in Zendesk at once (max 100)
Update an existing ticket in Zendesk with support for custom fields
Update multiple tickets in Zendesk at once (max 100)
Delete a ticket from Zendesk
Merge multiple tickets into a target ticket
Retrieve a list of users from Zendesk with optional filtering
Get a single user by ID from Zendesk
Get the currently authenticated user from Zendesk
Search for users in Zendesk using a query string
Create a new user in Zendesk
Create multiple users in Zendesk using bulk import
Update an existing user in Zendesk
Update multiple users in Zendesk using bulk update
Delete a user from Zendesk
Retrieve a list of organizations from Zendesk
Get a single organization by ID from Zendesk
Autocomplete organizations in Zendesk by name prefix (for name matching/autocomplete)
Create a new organization in Zendesk
Create multiple organizations in Zendesk using bulk import
Update an existing organization in Zendesk
Delete an organization from Zendesk
Unified search across tickets, users, and organizations in Zendesk
Count the number of search results matching a query in Zendesk
Sim's Zendesk integration adds 26 tools and 5 triggers to the AI agents you build in Sim's visual workflow builder. Manage support tickets, users, and organizations in Zendesk.
