Manage contacts, companies, conversations, tickets, and messages in Intercom
Intercom is a Sim integration in the Support category. Sim is the AI workspace where teams build and deploy AI agents. Sim's Intercom integration provides 31 tools and 6 triggers that AI agents can use inside Sim's visual workflow builder. Intercom connects with an API key. Free to start at sim.ai.
Last updated
Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.
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Open your workspace, drag an Intercom block onto the workflow builder, and paste in your Intercom API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Intercom automation is live.
Add an Intercom trigger to a Sim agent and it starts a run whenever one of these Intercom events occurs.
Trigger workflow when a new conversation is created in Intercom
Trigger workflow when someone replies to an Intercom conversation
Trigger workflow when a conversation is closed in Intercom
Trigger workflow when a new lead is created in Intercom
Trigger workflow when a new user is created in Intercom
Trigger workflow on any Intercom webhook event
Ready-to-use templates featuring Intercom. Click any to build it instantly.
31 Intercom tools available to Sim agents.
Create a new contact in Intercom with email, external_id, or role
Get a single contact by ID from Intercom
Update an existing contact in Intercom
List all contacts from Intercom with pagination support
Search for contacts in Intercom using a query
Delete a contact from Intercom by ID
Create or update a company in Intercom
Retrieve a single company by ID from Intercom
List all companies from Intercom with pagination support. Note: This endpoint has a limit of 10,000 companies that can be returned using pagination. For datasets larger than 10,000 companies, use the Scroll API instead.
Retrieve a single conversation by ID from Intercom
List all conversations from Intercom with pagination support
Reply to a conversation as an admin in Intercom
Search for conversations in Intercom using a query
Create a new ticket in Intercom
Retrieve a single ticket by ID from Intercom
Update a ticket in Intercom (change state, assignment, attributes)
Create and send a new admin-initiated message in Intercom
Fetch a list of all admins for the workspace
Close a conversation in Intercom
Open a closed or snoozed conversation in Intercom
Snooze a conversation to reopen at a future time
Assign a conversation to an admin or team in Intercom
Fetch a list of all tags in the workspace
Create a new tag or update an existing tag name
Add a tag to a specific contact
Remove a tag from a specific contact
Add a tag to a specific conversation
Add a note to a specific contact
Track a custom event for a contact in Intercom
Attach a contact to a company in Intercom
Remove a contact from a company in Intercom
Sim's Intercom integration adds 31 tools and 6 triggers to the AI agents you build in Sim's visual workflow builder. Manage contacts, companies, conversations, tickets, and messages in Intercom.
