Manage incidents with incident.io
incident.io is a Sim integration in the Observability category. Sim is the AI workspace where teams build and deploy AI agents. Sim's incident.io integration provides 65 tools and 4 triggers that AI agents can use inside Sim's visual workflow builder. incident.io connects with an API key. Free to start at sim.ai.
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Integrate incident.io into the workflow. Manage incidents, actions, follow-ups, workflows, schedules, escalations, custom fields, and more.
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Open your workspace, drag an incident.io block onto the workflow builder, and paste in your incident.io API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your incident.io automation is live.
Add an incident.io trigger to a Sim agent and it starts a run whenever one of these incident.io events occurs.
Trigger workflow when an incident is created in incident.io
Trigger workflow when an incident is updated in incident.io
Trigger workflow when an incident
Trigger workflow when an alert is created in incident.io
Ready-to-use templates featuring incident.io. Click any to build it instantly.
65 incident.io tools available to Sim agents.
List incidents from incident.io. Returns a list of incidents with their details including severity, status, and timestamps.
Create a new incident in incident.io. Requires idempotency_key, severity_id, and visibility. Optionally accepts name, summary, type, and status.
Retrieve detailed information about a specific incident from incident.io by its ID. Returns full incident details including custom fields and role assignments.
Update an existing incident in incident.io. Can update name, summary, severity, status, or type.
List actions from incident.io. Optionally filter by incident ID.
Get detailed information about a specific action from incident.io.
List follow-ups from incident.io. Optionally filter by incident ID.
Get detailed information about a specific follow-up from incident.io.
List all users in your Incident.io workspace. Returns user details including id, name, email, and role.
Get detailed information about a specific user in your Incident.io workspace by their ID.
List all workflows in your incident.io workspace.
Create a new workflow in incident.io.
Get details of a specific workflow in incident.io.
Update an existing workflow in incident.io.
Delete a workflow in incident.io.
List all schedules in incident.io
Create a new schedule in incident.io
Get details of a specific schedule in incident.io
Update an existing schedule in incident.io
Delete a schedule in incident.io
List all escalation policies in incident.io
Create a new escalation policy in incident.io
Get details of a specific escalation policy in incident.io
List all custom fields from incident.io.
Create a new custom field in incident.io.
Get detailed information about a specific custom field from incident.io.
Update an existing custom field in incident.io.
Delete a custom field from incident.io.
List all severity levels configured in your Incident.io workspace. Returns severity details including id, name, description, and rank.
List all incident statuses configured in your Incident.io workspace. Returns status details including id, name, description, and category.
List all incident types configured in your Incident.io workspace. Returns type details including id, name, description, and default flag.
List all incident roles in incident.io
Create a new incident role in incident.io
Get details of a specific incident role in incident.io
Update an existing incident role in incident.io
Delete an incident role in incident.io
List all incident timestamp definitions in incident.io
Get details of a specific incident timestamp definition in incident.io
List all updates for a specific incident in incident.io
List all entries for a specific schedule in incident.io
Create a new schedule override in incident.io
List escalation paths in incident.io
Create a new escalation path in incident.io
Get details of a specific escalation path in incident.io
Update an existing escalation path in incident.io
Delete an escalation path in incident.io
Get who is currently on call in incident.io, as one row per ongoing shift across every schedule (or a single schedule). Also returns the shifts that take over at the next changeover.
List the one-off overrides layered on top of a schedule in incident.io, such as someone covering a colleague’s shift
List alerts in incident.io, optionally filtered by status, source, or created date
Get a single alert by ID from incident.io
Resolve a currently firing alert in incident.io. Resolving an already-resolved alert is a no-op and returns it unchanged.
Fire an alert into incident.io through an HTTP alert source. Send the same deduplication key with status "resolved" to close the alert you opened.
List the connections between incidents and alerts in incident.io — which alerts triggered an incident, or which incident an alert was attached to
Cancel an escalation in incident.io. Notifications stop, and the escalation will not advance to further levels or repeat.
List all catalog types in incident.io, including those synced from external resources. Use this to find the catalog type ID needed to list entries.
List the entries of a catalog type in incident.io — for example every service, team, or customer recorded in the catalog
List all teams in the incident.io organisation, along with their members
Get a single team by ID from incident.io, along with its members
Create a new follow-up on an incident in incident.io
Update an existing follow-up in incident.io, for example to mark it completed or reassign it
Create a new action on an incident in incident.io
Update an existing action in incident.io, for example to mark it completed or reassign it
List the participants of an incident in incident.io, split into those actively helping and those just observing
Make a user a member of a private incident in incident.io
Revoke a user's membership of a private incident in incident.io
Sim's incident.io integration adds 65 tools and 4 triggers to the AI agents you build in Sim's visual workflow builder. Manage incidents with incident.io.
